menu
altlogo
menu
FAQ 2

FAQ

General information

What time are check-in and check-out?

  • Check-in: from 3:00 PM.
  • Check-out: by 11:00 AM.

What are the reception hours?

The reception is open 24 hours a day, with staff available to assist guests.

What languages are spoken at the reception?

Staff speak Italian and English, and some staff members also speak other languages to assist international guests.

Where is [brand name] and how can I/we reach it?

The hotel is located at Viale Domenico Carella 9, Martina Franca, a few minutes' walk from the historic center. A transfer service to/from airports and train stations is available upon request.

Is parking available at the property?

Yes. Free private parking is available on site.

Is the property equipped with an elevator?

Yes, there is an elevator.

What accessibility features does the property have?

The property has: elevator, accessible parking, accessible reception, accessible restaurant, accessible bathrooms.

Is Wi-Fi available at the property?

Yes, free Wi-Fi is available throughout the property.

Are pets welcome?

Yes. Small dogs up to 10kg and 35cm are allowed (maximum 1 pet per room), with a possible surcharge. Guests are advised to contact the property before arrival to arrange for their pet's needs.

Do you provide luggage storage service?

Yes, luggage storage is available on site 24 hours a day.

What amenities are the rooms equipped with?

Rooms feature: free Wi-Fi, air conditioning, flat-screen TV, minibar, private bathroom with shower, hairdryer and courtesy set, telephone, desk.

Is a city tax required?

Yes. A city tax of €1.50 per person per night applies, up to a maximum of 5 nights (subject to possible municipal changes).

What credit cards are accepted?

Accepted cards: Visa, Mastercard, American Express, Maestro, CartaSi.

Check-in/Check-out

How does check-in work at the property?

A valid ID and a credit card as a guarantee are required at check-in.

Is early check-in possible?

Yes, subject to room availability and an additional charge.

Is late check-out possible?

Late check-out is not guaranteed, subject to availability, and incurs a fee.

What are the reception hours?

Reception is available 24 hours a day.

Property & Services

Is there a transfer service to/from the property?

Yes, a transfer service to/from airports and stations is available on request. Please email us for a quote at info@parkhotelsanmichele.it.

Is there a charging station for electric cars?

Not currently available.

Are children allowed at the property?

Yes, children of all ages are welcome.

Does the property have a private beach?

No, but we have partnership agreements with nearby beach clubs. Please ask reception to book.

Do you offer beach towels?

Yes.

Rooms

Are baby cribs and cots available?

Yes, cribs are available free of charge upon request for children up to 2 years old, subject to availability.

Are rooms accessible?

The property has accessible facilities.

Breakfast

Is breakfast included?

Yes, breakfast is included.

What time is breakfast served?

Served from 7:00 AM to 10:00 AM.

Where is breakfast served?

Served in the indoor restaurant; in summer also under the veranda, in winter also in the room with the fireplace.

What type of breakfast is served?

Buffet breakfast with sweet and savory options, local products, and continental choices.

Are gluten-free, vegetarian or vegan options available?

Yes. Gluten-free, vegetarian, vegan, and lactose-free options are available.

Restaurant & Bars

Is there a restaurant at the property?

Yes, with traditional local cuisine.

Are gluten-free, vegetarian or vegan options available?

Yes: vegetarian, vegan, gluten-free, lactose-free menus available.

Is there a bar at the property?

Yes, there is a bar.

SPA, Pool & Gym

Is there a SPA/wellness center at the property?

No spa.

Is there a pool at the property?

Yes, a seasonal outdoor pool set within the park

What are the pool hours?

Open during summer season, hours 9:00 AM–6:00 PM; lifeguard service available 9:00 AM–1:00 PM and 2:00 PM–6:00 PM

Do you provide pool towels?

Yes, pool towels provided

Is a gym available at the property?

Not currently available

Activities, Experiences & Events

Is a concierge service available?

Reception staff provide assistance and suggestions on itineraries and experiences in Valle d'Itria.

Do you arrange tours and excursions in the surrounding area?

Yes, assistance with excursions and itineraries, and bookable experiences such as e-bike tours.

Is it possible to arrange weddings or private events?

Yes, the property hosts weddings, receptions, and private events.

Meeting & Business

Are there meeting rooms available?

Yes, meeting rooms are available.

What business services do you offer?

Meeting rooms, conference spaces, free Wi-Fi, parking, and organizational support for corporate events.

Payments and Cancellations

What is your cancellation policy?

Cancellation and advance payment terms vary depending on the rate and room type booked. It's advisable to check the conditions at the time of booking.